← Security & trust
SUPPORT
Support SLA
support@aegiscruc.io · Monday–Friday, 09:00–18:00 US Central. This is not a 24×7 SOC. Stripe Checkout should use this mailbox and the product name Aegis — not a silent personal account.
| Severity | Meaning | First response |
|---|---|---|
| P1 | Production enforce path down, or signed keys cannot activate on a paid node | 4 hours during support hours |
| P2 | Enforce works; a control is degraded (HITL, intel pack, Command Deck) | 1 business day |
| P3 | Install, attach, or docs questions | 2 business days |
| P4 | Feature request | 5 business days |
Do not email the raw AEGIS-1 key. Use the recover URL. We do not promise FedRAMP, FIPS, multi-AZ failover, or kernel enforcement on Docker Desktop WSL.